My interest in helping people to get better health care began years ago, first through my observations at work. Later, I became even more resolute after hearing many stories from people who had received ineffective treatment. Some had been turned away from medical providers with no help for their suffering. I have studied these issues and am working on a web site to serve as a resource for people who need help in this area.

I worked in the health care field for twenty-five years, first while attending the Universities of Iowa and Minnesota, then as a full time clinic administrator, group problem solving trainer and health care management consultant.

I also spent time doing complex freelance work for an eminent psychologist. This led to the creation of a small business “Ducks On A Roll,” which involved working with other professionals.

During the years 2003-2008 I wrote and published poetry which resulted in several published poems, a listing in Who’s Who in International Poetry in 2004 and 2012 and a second-place win in an international poetry-writing contest.

I have received awards in the areas of academics, health care management and communication. Finding a challenge in identifying institutional problems and implementing effective solutions, I have been working on ways to help people navigate the complex health care system. Too many people are harmed by the medical system which exists to help them. Communication is an area that is often implicated in unexpected poor results. Many of these errors can be avoided by using simple communication strategies. I am an advocate for improving health care outcomes.
If you would like to be on my mailing list, my e-mail address is [email protected]. I will be able to contact you when my new web site is published.

“Buy this book! Victoria Grove is an expert in how communication affects healthcare as well as other issues in healthcare. She knows firsthand these issues and how to effectively solve problems we all experience.” Anne F. Kolar, M.D., Child Psychiatrist
“We all benefit from this book! Victoria Grove has extensive knowledge in the health care communications realm. She has been a passionate voice for the advancement of health care outcomes and I am pleased to have worked with her experience and integrity.” Susan Krtinch, R.N., CRNI

“Experience in medical settings has given Victoria Grove unique insights into how patients can get better care for themselves by small changes in how they communicate with doctors and other health providers. She shares them with you in this chapter.” Leslie Yonce, Ph.D.

“I have known Ms Grove for over thirty years. I have never failed to be struck by her insight into complex interpersonal situations, and her judgment is beyond compare.” W.G., Ph.D. health care provider

“Victoria is one of the brightest, hardest-working and most dedicated people I know.” B.G., M.D., Ph.D., former employer